Frequently Asked Questions
Everything you need to know about our sustainable bamboo home essentials.
What makes bamboo bedding better than cotton?
Bamboo fabric is naturally moisture-wicking, hypoallergenic, and more breathable than traditional cotton. It regulates temperature effectively, keeping you cool in the summer and warm in the winter.
How do I care for my Cool Bamboo products?
To maintain the softness of your bamboo linens, we recommend washing in cold water on a gentle cycle with mild detergent. Avoid bleach and fabric softeners, and tumble dry on low heat.
How long does shipping take?
Standard shipping typically takes 3 to 5 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
Do you offer a trial period for sheets and pillows?
Yes! We offer a 60-night sleep trial. If you are not completely satisfied with your purchase, you can return it for a full refund, no questions asked.
Is your bamboo sustainably sourced?
Absolutely. We use 100% organic bamboo sourced from FSC-certified forests. Our production process uses a closed-loop system to recycle water and minimize environmental impact.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm and Klarna.